FREQUENTLY ASKED QUESTIONS

How can I buy tickets?
Cinemagic has two options of purchasing tickets, one at the theater (via the box office or kiosks) or online through our website.

To purchase tickets online is a seamless process. Start by hovering over ‘Theaters & Showtimes’ on the navigation bar and choosing the theater you wish to visit.

On the right side panel, the list of movies is displayed by the current day. Future dates can also be filtered by utilizing the drop-down date menu and selecting a day in the future to view the movies that will be playing. Once the desired movie is found, the showtimes themselves are clickable buttons, select the time and click it to purchase tickets. This will automatically launch a new window tab.

Follow the steps by adding the amount of tickets to purchase, using the plus (+) symbol. Once the desired amount of tickets have been added, select ‘Next’ to proceed to payment information. (There is a five minute time limit to order tickets).

There are two methods of payment, one with a credit card and one with a gift card. Fill in the payment information, (an email address is required). Here you can also add the loyalty card account to get rewards for your ticket purchase. Once the billing information has been added, select ‘Review Your Order’ on the right side to proceed.

Review your order by double-checking the date, time and location. Once the ‘I’m Ready to Buy!’ button has been clicked, the order will be processed and can not be changed. *Please note that you must swipe the same credit card that you used for your purchase at the kiosk in order to retrieve your tickets. If you experience any complications please contact the theater you wish to attend and they will assist you.


How can I purchase a gift card/check my balance?
Gift cards may be purchased in any of our theaters or on our website. To purchase on our website select 'Gift Cards' from the navigation bar, choose which style card you would like, how many cards you wish to purchase and the amount per card. The card will be mailed to the address you provide in 3 to 5 business days.

To check the balance on an existing gift card via our website, select 'Gift Cards' from the navigation bar. At the top of the page there is a prompt to enter the gift card code to check the balance. That code can be found on the back of your gift card. You can also check the balance on your gift card when visiting the theater box office.

What is the Cinemagic Loyalty Card?
This is to offer rewards for loyal patronage. Cards are available and valid only at Cinemagic Stadium Theaters. Card must be activated at the box office prior to registration. Points are earned on movie tickets and concession purchases. Card MUST be presented at time of purchase. Points will be earned but cannot be used until the card is registered at www.cinemagicmovies.com. Registration and account information is available here. Please click on the blue registration box to register the card or for account information. Reward vouchers will be issued by theater and are void if illegible, altered or torn and must be presented to obtain reward. Rewards are subject to verification by management. Points will reset after reaching 900 points. Offers are subject to change and some restrictions may apply. Card is not redeemable for cash. Each $1 = 1 point.

  • 100 points = Adult Ticket @ Child Price
  • 200 = 1 Free Small Drink
  • 300 = 1 Free Small Popcorn
  • 400 = 1 Free Kids Pack
  • 500 = 1 Free Medium Popcorn
  • 600 = 1 Free Large Popcorn
  • 700 = 1 Free Ticket (no IMAX or special events)
  • 800 = 1 Free Super Combo
  • 900 = 2 Free Movie Tickets and a Free Medium Combo

Do you offer Birthday Parties, how does that work?
We do offer birthday party packages. Just select 'Birthday Party Packages' from the navigation bar, under 'Birthday and Theater Rentals' and follow the directions on the form. A representative from the theater will contact you to coordinate your event.  

What do I do if I want to bring a large group to the movies and/or rent an auditorium?
For groups and theater rentals please select 'Theater Rentals,' from the navigation bar under 'Birthday & Theater Rentals' drop down and fill in the form as directed. Someone will respond to your request via the contact information you provide. Please try to provide as much advanced notice as possible that we may accommodate all requests.

Do you offer military discounts; what do I need to do to receive the discount?
We do offer a discount for all military personnel. We require proper identification at the time of purchase in order to verify military status. Some ways to verify that you are, or have been, in the military are to: present a copy of your discharge papers, show us your military ID card or show us your current state ID that displays your veteran status. Discount tickets may only be purchased at the box office. We regret that we are not able to offer these online for purchase.

What is the difference between Closed and Open Captions?
Closed Captions is the process of visually displaying text on a screen, which is optional.
Where Open Captions are embedded into a program and can not be visually turned off.

Do you have assisted listening or closed caption devices at your theater?
Yes, all of our locations offer assisted listening and/or closed caption devices. Some of our locations also offer open caption performances on a weekly basis. The movie show times list on our webpage indicates which type of devices are offered at each location and for which specific movies.

Cinemagic provides a closed caption device if requested which allows you to view the captions on a private screen for your convenience. The devices are small enough to fit into a cup holder. If you have any specific questions or need additional assistance please call your local Cinemagic Theater, and we will do our best to accommodate your specific needs.

Does “No Passes,” mean that the movie is sold out; am I still able to buy tickets?
The phrase 'No Passes,' does not refer to the purchasing of tickets.

Our organization issues passes for charitable and promotional purposes. When a movie has 'No Passes' listed next to a film title, it simply means that those complimentary and promotional passes may not be used for that particular movie due to film company restrictions.

I’m trying to look up show times for next week, but your website doesn’t show any times.
Why is that; are you open that day?

We are open every day of the year. Our schedules change regularly based upon a number of different factors including movie release dates and holidays. Our regular schedules are prepared with Friday to Thursday as our business week and are posted by Tuesday night for the upcoming week beginning on Friday.

What is a “Sensory Friendly” movie?
Sensory friendly movies are for individuals living with autism, and others, to enjoy their movie going experience in a safe and accepting environment. In order to provide a more comfortable setting for individuals on the autism spectrum, we keep the auditorium lights turned slightly up and the sound turned slightly down. The movie (typically G- or PG-rated) will start promptly at 10:00 a.m. Because some have strict, special dietary needs, families are permitted to bring their own gluten-free, casein-free snacks from home. 

Additionally, audience members are welcome to get up and dance, walk, shout or sing - in other words, our no talking policy will not be enforced unless the audience safety is in question. Being able to relax and enjoy your movie-going without worrying if someone will complain or be disturbed by noise or movement is a wonderful experience. Many others, not on the autism spectrum, also enjoy Sensory Friendly Films, it's a great opportunity to enjoy a movie in a climate of acceptance and understanding.

To see what movies are playing, please visit our Sensory & Family Friendly webpage here.

I heard that you show the MET Opera. Where can I find more information on this?
Visit the Metropolitan Opera page here.

Or you can find information on all of our event content on the 'News' page or by selecting the content title on the home page.

 

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